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Kitchen Cabinet Kings FAQ

CABINET CONSTRUCTION

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  • How are the cabinets constructed?

    The Cabinets are ALL PLYWOOD construction - No MDF or Particle Board. The Cabinets feature a beautiful matching interior with 1/2" Plywood end panels. All hinges are concealed and adjustable. The shelving is 3/4" ALL PLYWOOD for extra strength to prevent sagging. Drawer Boxes are all 5/8" Solid wood. Drawer Glides depend on style selected.

  • Do the cabinets come assembled?

    We offer both manufacturer assembled cabinets and ready to assemble cabinets(RTA). The assembled cabinets allow you to open the boxes and install right to the walls, the RTA cabinets require approximately 10-20 minutes of assembly time for each cabinet.

  • How are Kitchen Cabinet Kings' ready to assemble cabinets put together?

    Kitchen Cabinet Kings' RTA cabinets are assembled with just a screw-gun, wood glue, and optionally a staple gun for additional support. Our Newport, Richmond, Villa Cherry, Cherrville, and Sierra door styles are assembled with cam-locks which is a very simple and popular method of assembly. All our other cabinetry are assembled with pre-mounted metal locking plates installed to the wood panels, so assembling is as simple as sliding the locking plates over the corresponding L-bracket, and fastening with screws in the pre-drilled holes. This method of assembly is not only simple, but provides a very durable, strong cabinet.

    For video instructions on how to assemble assemble our RTA kitchen and bathroom cabinets, we've put together step-by-step videos showing the process. How To Assemble Wall Cabinets, How To Assemble Base Cabinets, How To Assemble Drawers, How to Assemble Soft Close Drawers, How to Assemble a Lazy Susan Cabinet, How to Assemble Base Cabinet w/ Wood I-Beam & Corner Brackets.

  • Are the cabinet sides finished?

    Yes, All of our cabinets feature finished sides in the same exterior color as the door style selected. It is not necessary to add any additional panels for exposed ends.

  • Do the cabinets have a matching finished interior?

    Yes - All of our cabinets have matching finished interiors that match the exterior door and drawer finish.

  • Do the base cabinets have a finished matching toe kick?

    Yes - all of our base cabinets have a finished matching toe kick standard. Additionally, we offer toe kicks available in 8" lengths to cover the seam caused by installing adjacent base cabinets.

  • Do you offer a double wall oven cabinet?

    No - Only single wall oven cabinets are available, however the single wall oven cabinet can be converted into a double wall oven cabinet in the field, by simply removing two of the bottom drawers to increase the height opening. For assembled cabinet orders, we can make this construction modification for you. For more information, please contact our customer service department.

  • Do you offer custom cabinets or modifications?

    In many of our cabinet lines, we are able to make some custom modifications to existing stock cabinets. These modifications include increased cabinet depth, decreased cabinet depth, base oven cabinet conversions, and base microwave cabinet conversions, and single wall oven cabinet to double wall oven cabinet conversions. To find out more information about these custom modifications, please contact our customer service department.

  • Do you offer soft close hinge doors?

    Yes - Soft close door hinge hardware are available as an upgrade, and are available either installed or separately for an additional charge per door. To add this feature to your cabinet order, follow your online order with an email to Support[at]KitchenCabinetKings.com or contact our customer service department. The Tribecca door style is our only line that has the soft close doors standard.

  • Do you offer soft close drawers?

    Yes - Soft close drawers are standard on many of our door styles. This information is listed on the cabinet specifications for each door style. If the door style you are interested in does not have soft close drawers standard, it may be available for an upgrade. Please contact our customer service department for more information.

  • Why are Oasis, Pearl, and Ice White Shaker cabinet doors/drawers made from MDF material?

    MDF cabinets are commonly used by manufacturers for white painted cabinet applications. MDF is a stiff, hard engineered wood product which has no knots or holes and is fairly strong. It is primarily used to take paint over solid wood because it does not expand or contract through seasonal weather changes which helps prevent the finish from cracking over time.

  • What is the difference between standard overlay and full overlay?

    Overlay refers to the amount that a door covers, or overlays the cabinet face frame. Standard overlay doors typically cover 1/4" to 1/2" of the face frame leaving a 1î to 1 1/4" reveal (amount of face frame showing). Full overlay doors typically cover 1 5/16" of the face frame leaving a 3/16" reveal

DELIVERY

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  • How are cabinet orders shipped?

    Full cabinet orders and single large cabinet items/accessories will be shipped with a national common freight carriers. Once you receive tracking information, please set up a delivery appointment directly with the carrier, Saturday/Sunday deliveries are not available. Please note deliveries are curb-side, so we suggest having someone available to assist on delivery day.

  • What are the procedures to accepting a cabinet delivery?

    At time of delivery, it is necessary that you complete a piece count to ensure all items ordered are included in the shipment. Please note, pieces like fillers, moldings etc may be packaged together. All cabinets are packaged in their own separate individual carton. If there is anything missing from your order, it must be noted at the time of delivery on the driver's Bill of Lading (BOL). If an item is not noted as missing on this BOL, we will be unable to honor a replacement at no charge. Please also make sure to obtain a copy of the BOL with the driver's signature.

    Also, at the time of delivery, please check each box for visible damage. The carrier companies are required to let you inspect the outside of the boxes for damage, as well as count up all pieces to verify your order is complete. It is not necessary for you to open the boxes at time of delivery, you have 7 days to report any concealed damages. Please mark any visible damages on the driver's Bill of Lading.

    If there was an item missing or visibly damaged on the delivery marked on the BOL, please make sure to scan/email the BOL to Support@KitchenCabinetKings.com or fax to (718) 701-2527 at your earliest convenience so we may process a replacement with the manufacturer.

  • Which type of orders qualify for free shipping promotion?

    Orders in a single door style will qualify for free shipping if they exceed a $3,000 sub-total. If an order is comprised of multiple door styles, additional shipping may apply if the items ordered are not from the same manufacturer. For any questions on multiple order shipments, please email us at Support@KitchenCabinetKings.com or call at (888) 696-6454.

    Please also note, all delivery charges (including free delivery) are to non-surcharged areas by surface shipment within the U.S. contiguous 48 states only. In rare instances, areas impose surcharges on commercial vehicles, such as certain metropolitan areas, areas accessible by ferry, etc. You will be responsible for any of these surcharges or additional charges. You will be contacted for authorization prior to delivery.

  • Where do you ship?

    We ship to the entire continental United States. We can also ship to a freight forwarding company of your choice for Alaska, Hawaii, and overseas shipments. For more information on this process, please contact our customer service department.

  • How much does shipping cost?

    Your shipping price is based on your order and location. For your convenience, we have integrated an automatic shipping calculator on the shopping cart checkout screen. Simply select the cabinets and accessories you are interested in purchasing and enter your delivery address information for an instant shipping rate. We are currently running a promotion, so all cabinet orders over $ 3,000 will ship FREE. The free shipping promotion can not be combined with additional offers.

  • How long does it take to receive my cabinets?

    Orders in stock will be processed immediately and should arrive within 7-14 business days. Please note Saturday/Sunday deliveries are not available. All cabinet deliveries are curb-side, inside delivery is not available.

  • What if my cabinets are shipped damaged or items are missing?

    Every effort is made to ensure that your items arrive undamaged. Unfortunately, on occasion there are conditions beyond our control that can cause damage during shipping. Customer will be given a bill of lading that you are responsible to check off to ensure that you have received all of your items prior to signing off on the delivery. If at the time of delivery, you have any missing item(s) you must indicate this on the freight company's bill of lading in order to process a claim. Missing item claims will not be honored if the specific missing item(s) was not indicated on the bill of lading at the time of the delivery. Also at the time of delivery if you notice any visible damage, document the damage on the freight company's bill of lading. If you suspect that there might be concealed damaged, please note that on the bill of lading as well. If any problems were indicated on the bill of lading, please contact us at Support@kitchencabinetkings.com to inform of us of the problem. All claims must be made within 7 days of the delivery or they will not be honored. Kitchen Cabinet Kings is only responsible for providing replacement parts/items, we will not be able to reimburse any additional labor costs incurred by the customer to repair or replace damaged items. We will work with manufacturer to provide replacements as quickly possible, typical lead time is 7-14 business days.

  • What if my cabinets are delivered and I discover concealed damage?

    If you find any concealed damage please email us at Support@kitchencabinetkings.com within 7 days of delivery to inform us of the damage. Please include in your email the date of delivery, the item(s) that were damaged, description of damaged items, and a digital photo of all damaged items. This is necessary in order for us to process a freight claim. All claims must be properly submitted within 7 days of delivery or they may not be honored by the manufacture. Please do not discard damaged/defective products, in most cases you will be required to return these items, however we will provide you with paid return postage. Kitchen Cabinet Kings is only responsible for providing replacement parts/items, we will not be able to reimburse any additional labor costs incurred by the customer to repair or replace damaged items. We will work with manufacturer to provide replacements as quickly possible, typical lead time is 7-14 business days.

  • If I order a door sample, how long does it take and what exactly am I receiving?

    All door samples ship via Fed-Ex, standard lead time is 3-6 days. Kitchen Cabinet Kings' cabinet door samples are a sink base mini cabinet front, which are comprised of the door/drawer attached to the face frame of the cabinet. Ordering door samples is an excellent way to see the quality of our cabinets, and to visualize how the cabinet door finish/style work in your home. Please note, the Perma Set bumpers are not installed to the door sample doors, but are installed to all of our cabinetry.

  • What is a lift gate?

    It is a steel elevator at the end of the truck used to lower the cabinets down to street level. If not selected with your delivery method, it may be necessary to help the driver unload cabinets off the back of the truck to the curb.

STORE POLICIES

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  • What is your return policy?

    Our return policy is variable depending on the specific product ordered on our website, please see return policy for each of the product types below:

    RTA Kitchen & Bathroom Cabinets - RTA cabinets may be returned within 14 days of receipt. You will be responsible for a 25% restocking fee and the shipping cost to send back to the manufacturer. The item must be in good condition, and shipped back in the original packaging. To process a claim, email support@kitchencabinetkings.com your confirmation number, reason for return, and specific SKU of the item you'd like to return. We'll then provide you with a Return Authorization number and shipping details. In order for you to receive credit, you must receive a Return Authorization number from us prior to shipping out the return. Once the returned item is received by the manufacturer, they will inspect it for damages. Please allow up to 7 days of receipt for the manufacturer to inspect the returned item(s) If everything is in tact, we will then issue the credit to your account minus the 25% restocking fee. Please also note original shipping costs will not be refunded.

    Assembled Kitchen & Bathroom Cabinets - Assembled Kitchen and & Bathroom cabinets can not be returned for any reason due to our manufacturer's policies. For that reason, it is important to check all measurements prior to ordering to ensure you are ordering the correct pieces. If an assembled item is damaged, it will be replaced for the same item only, please see our damage policies on this FAQ.

    Bathroom Vanities, Vanity Tops, Bathroom Furniture Vanities, Mirrors, and Bathtubs - These items may be returned within 5 days of receipt. You will be responsible for a 25% restocking fee and the shipping cost to send back to the manufacturer. The item must be in good condition, and shipped back in the original packaging. To process a claim, email support@kitchencabinetkings.com your confirmation number, reason for return, and specific SKU of the item you'd like to return. We'll then provide you with a Return Authorization number and shipping details. In order for you to receive credit, you must receive a Return Authorization number from us prior to shipping out the return. Once the returned item is received by the manufacturer, they will inspect it for damages. Please allow up to 7 days of receipt for the manufacturer to inspect the returned item(s) If everything is in tact, we will then issue the credit to your account minus the 25% restocking fee. Please also note original shipping costs will not be refunded.

    Sinks, Hardware, Faucets, Garbage disposals, Hand-dryers, and Range Hoods - These items may be returned within 14 days of receipt. You will be responsible for a 25% restocking fee and the shipping cost to send back to the manufacturer. The item must be in good condition, and shipped back in the original packaging. To process a claim, email support@kitchencabinetkings.com your confirmation number, reason for return, and specific SKU of the item you'd like to return. We'll then provide you with a Return Authorization number and shipping details. In order for you to receive credit, you must receive a Return Authorization number from us prior to shipping out the return. Once the returned item is received by the manufacturer, they will inspect it for damages. Please allow up to 7 days of receipt for the manufacturer to inspect the returned item(s) If everything is in tact, we will then issue the credit to your account minus the 25% restocking fee. Please also note original shipping costs will not be refunded.

  • What is your cancellation policy?

    All cancellations must be emailed within 48 hours of the purchase to Support@kitchencabinetkings.com. Because of our tight delivery time frames, all orders canceled during this period will be subject to a 25% re-stocking fee on the order. Any order that has left the warehouse for shipment can not be canceled for any reason.

  • What if my cabinets are shipped damaged or items are missing?

    Every effort is made to ensure that your items arrive undamaged. Unfortunately, on occasion there are conditions beyond our control that can cause damage during shipping. Customer will be given a bill of lading that you are responsible to check off to ensure that you have received all of your items prior to signing off on the delivery. If at the time of delivery, you have any missing item(s) you must indicate this on the freight company's bill of lading in order to process a claim. Missing item claims will not be honored if the specific missing item(s) was not indicated on the bill of lading at the time of the delivery. Also at the time of delivery if you notice any visible damage, document the damage on the freight company's bill of lading. If you suspect that there might be concealed damaged, please note that on the bill of lading as well. If any problems were indicated on the bill of lading, please contact us at Support@kitchencabinetkings.com to inform of us of the problem. All claims must be made within 7 days of the delivery or they will not be honored. Kitchen Cabinet Kings is only responsible for providing replacement parts/items, we will not be able to reimburse any additional labor costs incurred by the customer to repair or replace damaged items. We will work with manufacturer to provide replacements as quickly possible, typical lead time is 7-14 business days.

  • What if my cabinets are delivered and I discover concealed damage?

    If you find any concealed damage please email us at Support@kitchencabinetkings.com within 7 days of delivery to inform us of the damage. Please include in your email the date of delivery, the item(s) that were damaged, description of damaged items, and a digital photo of all damaged items. This is necessary in order for us to process a freight claim. All claims must be properly submitted within 7 days of delivery or they may not be honored by the manufacture. Please do not discard damaged/defective products, in most cases you will be required to return these items, however we will provide you with paid return postage. Kitchen Cabinet Kings is only responsible for providing replacement parts/items, we will not be able to reimburse any additional labor costs incurred by the customer to repair or replace damaged items. We will work with manufacturer to provide replacements as quickly possible, typical lead time is 7-14 business days.

  • Do your cabinets come with a warranty?

    Kitchen Cabinet Kings warrants its cabinetry to be free of defects in material or workmanship for a period of five years for the following door styles; Country Oak Classic, Honey, Cherry Glaze, Cinnamon Glaze, Santa Fe, Shakertown, Pepper Shaker, Ice White Shaker, Sienna Rope, Sandstone Rope, New Yorker, Wave Hill, Tribecca, Oasis, and Pacifica. Kitchen Cabinet Kings warrants its cabinetry to be free of defects in material or workmanship for a period of one year for the following door styles; Carolina Oak, Spice Maple, Savannah, Chestnut Pillow, and Mocha Shaker.

    This warranty does not cover the natural aging or darkening of wood color, the inherent growth characteristics of, or variation in wood. Some replacement parts are subject to availability and may be different than those originally supplied. This warranty does not apply to products or parts purchased without a finish. This warranty does not cover wear and tear, damage or defects caused by misuse, abuse, negligence, alteration, non-residential use, or improper installation, storage, or handling.

    To the extent permitted by law, this warranty does not cover special, incidental or consequential damages (such as labor expenses in uninstalling or installing any material or parts) whether arising out of breach of warranty, breach of contract, tort, or otherwise. Some states do not allow the exclusion or limitations of incidental or consequential damages, so the above limitations or exclusions may not apply to you.

  • What are the procedures to accepting a cabinet delivery?

    At time of delivery, it is necessary that you complete a piece count to ensure all items ordered are included in the shipment. Please note, pieces like fillers, moldings etc may be packaged together. All cabinets are packaged in their own separate individual carton. If there is anything missing from your order, it must be noted at the time of delivery on the driver's Bill of Lading (BOL). If an item is not noted as missing on this BOL, we will be unable to honor a replacement at no charge. Please also make sure to obtain a copy of the BOL with the driver's signature.

    Also, at the time of delivery, please check each box for visible damage. The carrier companies are required to let you inspect the outside of the boxes for damage, as well as count up all pieces to verify your order is complete. It is not necessary for you to open the boxes at time of delivery, you have 7 days to report any concealed damages. Please mark any visible damages on the driver's Bill of Lading.

    If there was an item missing or visibly damaged on the delivery marked on the BOL, please make sure to scan/email the BOL to Support@KitchenCabinetKings.com or fax to (718) 701-2527 at your earliest convenience so we may process a replacement with the manufacturer.

  • Which type of orders qualify for free shipping promotion?

    Orders in a single door style will qualify for free shipping if they exceed a $3,000 sub-total. If an order is comprised of multiple door styles, additional shipping may apply if the items ordered are not from the same manufacturer. For any questions on multiple order shipments, please email us at Support@KitchenCabinetKings.com or call at (888) 696-6454.

    Please also note, all delivery charges (including free delivery) are to non-surcharged areas by surface shipment within the U.S. contiguous 48 states only. In rare instances, areas impose surcharges on commercial vehicles, such as certain metropolitan areas, areas accessible by ferry, etc. You will be responsible for any of these surcharges or additional charges. You will be contacted for authorization prior to delivery.

GENERAL CABINET QUESTIONS

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  • Can I order left hinge single door cabinets and left door location blind corner cabinets in the RTA cabinet collection?

    All of our RTA single door cabinets are standard right door hinge, and blind corner cabinets are right door location. However, upon assembly of single door wall cabinets you can reverse the frame to get a desired left door swing. Additionally the frame may be reversed during assembly of blind corner cabinets to get a desired left door location, blind on the right. For assembled orders, you may select whether you prefer a left or right door hinge location or door location for blind corner cabinets, and this process will be completed by the manufacturer for you.

  • What are the cabinets/items included in your estimated 10x10 kitchen price?

    The 10x10 pricing was created to give our customers an estimated idea on costs. All of our cabinets/items have their own individual pricing. See the exact items included in the 10x10 kitchen price estimate.

  • Are Kitchen Cabinet Kings' cabinetry KCMA certified?

    Yes - Many of Kitchen Cabinet Kings's available cabinetry are KCMA certified. For more information on what this certification entails, please see our KCMA Certification page.

  • Do Kitchen Cabinet King's cabinetry comply with California Air Resources Board's (CARB) emissions standard?

    Yes - Many of Kitchen Cabinet King's cabinetry are CARB 2 compliant by meeting or exceeding standard CARB threshold limit tests against harmful emissions, including formaldehyde.

ORDERING

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  • Do you offer contractor discounts?

    Yes - Our Commercial Buyer Program provides discounted cabinet pricing to contractors, designers, builders, and property management groups. To learn more information and to apply for this program, please see visit the Commercial Buyer Discount Program page.

  • How do I order cabinets on KitchenCabinetKings.com?

    First step: Select your door style.

    Second step: Select cabinetry and pieces and proceed to checkout.

    Third step: Provide delivery information and pay with one of your major credit cards.

  • Can I pick up my order at your factory?

    No - Sorry we do not allow customer pick-up from our warehouse locations. We deliver our all plywood cabinets nationwide in just 7-14 at very reasonable shipping rates.

  • Why should I buy from Kitchen Cabinet Kings?

    Kitchen Cabinet Kings provides our customers with superior quality and service for their kitchens and bathrooms . We are one of the largest distributors of cabinetry on the internet. We are able to offer wholesale cabinet pricing because we don't have the overhead of your local showroom, which results in huge savings. When you purchase online through us, you can feel comfortable knowing you are dealing with cabinet professionals, with the experience to get your job done right.

  • Do you offer kitchen design service?

    Yes - We offer free kitchen design service. Our NKBA certified design staff will design a functional and aesthetically pleasing kitchen lay-out, and we will provide you with 3D renderings of your kitchen, and a total quote for your order via email. Typically turn around time for kitchen design completion is within 48 hours. Kitchen Design revisions are not included in our free design service. Please visit our Kitchen & Bathroom Design Service page to submit your kitchen measurements and information to us to get started.